Customer Support Developer (Databases)

The role

You will support the cloud, embedded, and open-source integration platform by troubleshooting database-related issues. You will write Java and Kotlin code to contribute to open-source database connectors and shape how customers move data.

What you will do

• Serve as the primary technical escalation point for database-related customer issues.
• Triage and prioritize incoming issues via email, ticketing systems, and video calls.
• Reproduce customer-reported bugs by inspecting logs, query plans, and transaction logs.
• Support customers with SSH tunnels, network configuration, and CDC setup.
• Contribute to open-source database connectors and the Java/Kotlin Bulk CDK.
• Review and test community contributions to database sources and destinations.
• Partner with Engineering and Product to advocate for customer feature requests.
• Provide technical onboarding for enterprise customers.
• Train and mentor Technical Support Engineers on database connector concepts.
• Create and maintain internal and external knowledge base articles and documentation.

Required qualifications

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users.
• Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks.
• Proficiency in Java or Kotlin.
• Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC, schema evolution, and query optimization.
• Experience with JDBC and common database drivers.
• Comfort debugging connection, authentication, SSL, and SSH tunnel issues.
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows.
• Strong troubleshooting instincts.
• Clear communication with both technical and non-technical stakeholders.
• Growth mindset.
• High tolerance for ambiguity.
• Natural self-starter.

Nice to have

• Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems.
• Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob).
• Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors.
• Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
• Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
• Experience with CI/CD pipelines and GitHub-based open-source workflows.
• Experience with AI-assisted development tools and building automated playbooks or Runbooks.

Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually
• 16 weeks fully paid parental leave for all parents
• Comprehensive medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan
• Professional development budget, conference sponsorship, and book reimbursement
• Commuter benefits and monthly internet reimbursement
• Breakfast and lunch in our San Francisco office

Before you apply

• We are not accepting agency submissions or recruiting firm support for this role.
• Unsolicited resumes will not be considered.

About the company

Airbyte is on a mission to make data available and actionable to everyone, everywhere. Their platform powers analytics and is used by more than 25,000 companies.