Technical Support Engineer

The role

You will support the cloud and embedded integration platform by troubleshooting APIs, connectors, and data pipelines. You will act as the voice of the customer by collaborating with engineering and product teams to influence the product roadmap.

What you will do

• Respond to customers via email, ticketing systems, and video calls.
• Triage and prioritize incoming issues to meet SLA targets.
• Investigate complex issues across APIs, connectors, data pipelines, and SaaS integrations.
• Document and reproduce customer-reported bugs.
• Support embedded platform customers with onboarding and troubleshooting.
• Help customers navigate the Airbyte API and third-party APIs.
• Test and validate API endpoints and review payloads.
• Support customers with the Embedded API and Airbyte MCP.
• Assist customers using the Airbyte Connector SDK.
• Create and maintain knowledge base articles and documentation.

Required qualifications

• 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.
• Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
• Proficiency with API testing tools like Postman or cURL.
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows.
• Strong troubleshooting instincts.
• Clear communication with both technical and non-technical stakeholders.
• Demonstrated use of AI tools to speed up troubleshooting or automate a workflow.
• High tolerance for ambiguity.
• Natural self-starter.

Nice to have

• Familiarity with Python, Java, or Kotlin.
• Experience with CI/CD pipelines and GitHub.
• Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
• Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
• Familiarity with OpenAPI specs, YAML configuration, and Jinja expressions.
• Experience with SQL and working knowledge of databases, including CDC setups.

Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually.
• Public holidays in line with provincial employment standards.
• Comprehensive health coverage.
• Virtual healthcare.
• Group retirement savings plan.
• Statutory protections including Canada/Québec Pension Plan, Employment Insurance and workers' compensation coverage.
• Professional development budget.
• Conference sponsorship.
• Book reimbursement.

Before you apply

• We are not accepting agency submissions or recruiting firm support for this role.
• Unsolicited resumes will not be considered.

About the company

Airbyte is on a mission to make data available and actionable to everyone, everywhere. Their platform powers analytics and provides business context for AI agents, used by more than 25,000 companies.