Field Operations Specialist (Des Moines, IA)

The role

You will be a boots-on-the-ground presence at parking lots or garages. You will patrol properties, verify payments, and ensure customers have a smooth experience.

What you will do

• Regularly walk assigned lot(s) or garage(s) on foot to check on parked vehicles.
• Provide coverage across multiple locations within your assigned area.
• Use Space Force app on a smartphone to scan license plates and verify active payment.
• Issue citations to vehicles that have not paid through the app.
• Leave a physical notice on the vehicle when needed.
• Help customers understand how to pay and walk them through the app.
• Perform light trash and litter pickup around the lot.
• Coordinate with outside vendors on maintenance needs.
• Help hang or move signage at ground level.
• Direct traffic into the lot and assist customers with questions or pricing at some locations.

Required qualifications

• Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
• Must own a modern smartphone with a reliable data plan.
• Reliable transportation to and from assigned location(s).
• Strong time-management skills.
• Ability to work independently, without direct on-site supervision.
• Positive, professional attitude.
• 18+ years of age.
• Authorized to work in the USA.
• Successful completion of a standard background check.
• A valid driver's license.
• Successful completion of a motor vehicle record (MVR) check.

Nice to have

• Previous experience in customer service, security, or parking operations

Benefits

• Growth opportunities
• Autonomy
• Comprehensive health coverage (medical, dental, and vision) for full-time team members (30+ hours/week)
• Eligibility to enroll and save through a company 401(k) plan
• Mileage reimbursement at the current IRS standard rate for authorized travel between working locations

Before you apply

• Employment is contingent upon successful completion of a background check and employment verification.
• Background checks are completed only after a conditional offer of employment has been made.

About the company

AirGarage is on a mission to bring real estate online, starting with parking. They replace manual operations with a unified, data-rich operating system for parking real estate.