Airops
Senior Customer Marketing Manager
New York City or San Francisco, Remote. Posted a month ago
The role
You will rebuild the customer marketing and advocacy strategy to focus on new enterprise buyers and use cases. You will develop a library of case studies, videos, and customer stories to support marketing and sales efforts.
What you will do
- Rebuild AirOps customer marketing and advocacy strategy for new enterprise buyers and use cases.
- Develop a pipeline of case studies, videos, customer quotes, and proof points.
- Partner with Customer Success, Services, Sales, and Data to identify customer outcomes.
- Reimagine the customer reference program and expand the advocate network.
- Identify gaps in proof needed for enterprise sales conversations.
- Build a network of customer advocates and speakers for sales, events, and media.
- Own the AirOps Customer Advisory Board end to end.
Required qualifications
- 6+ years of experience in customer marketing, customer advocacy, product marketing, or a related role at a B2B software company.
- Proven experience creating customer stories from interviews, implementation details, and business results.
- Experience selling to enterprise customers.
- Experience rebuilding or significantly evolving a customer reference or advocacy program within a sales-led go-to-market motion.
- Strong interviewer, writer, and storyteller.
- Able to learn from existing materials while designing programs for new audiences.
- Highly organized partner able to work with customers, executives, and cross-functional teams.
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
About the company
AirOps is a full-service platform for brand growth in the age of AI search. The company is headquartered in San Francisco, New York, and Montevideo.