Outbound Services Lead

The role

You will own, optimize, and scale high-volume outbound infrastructure. You will manage technical plumbing and deliverability systems for 500K+ monthly emails to ensure customer performance goals.

What you will do

• Own system-wide outbound performance and output guarantees across all active clients.
• Design, maintain, and scale custom backend domain, inbox, and sending architecture.
• Build a systematic testing engine for subject lines, messaging, targeting, and sending schedules.
• Own and refine prompt systems and LLM workflows for outbound copy and personalization.
• Serve as the internal technical expert on cold email systems for product and engineering partnership.
• Define cross-portfolio benchmarks and performance standards.
• Codify outbound best practices into internal playbooks.

Required qualifications

• Managed complex, multi-account cold email environments at scale (100K+ emails/month).
• Proven experience working with modern data enrichment, programmatic personalization workflows, and bulk lead verification pipelines.
• Systems thinker who views outbound as a deterministic machine.
• Comfortable operating outbound infrastructure within strict enterprise brand guidelines, domain security, data handling, access controls, and auditable campaign workflows.
• Knowledge of technical mechanics of inbox provisioning, domain rotation, deliverability maintenance, and contact discovery.
• Metrics-driven and autonomous.

Nice to have

• Prior experience managing high-volume publisher outreach, link acquisition, digital PR, or affiliate partner recruitment.
• Experience identifying and prioritizing high-value publishers based on relevance, authority, citation potential, audience fit, and likelihood of placement.
• Familiarity with AEO, LLM visibility, digital authority, and how third-party mentions and citations shape brand discovery in AI-generated answers.
• Ability to translate operational pain points into clear product requirements and work effectively with product and engineering teams.

Benefits

• Equity in a fast-growing startup
• Competitive benefits package tailored to your location
• Flexible time off policy
• Parental Leave

About the company

AirOps is a full-service platform for brand growth in the age of AI search. The company is headquartered in San Francisco, New York, and Montevideo.