IT Support Analyst

The role

You will own the end-to-end IT experience for the Gdansk office. This includes endpoint troubleshooting, physical network and conference-room infrastructure, and administering business SaaS applications.

What you will do

• Be the front door for IT and Security requests in the Gdansk office
• Troubleshoot and resolve endpoint issues across macOS, Windows, iOS and Android
• Own employee onboarding and offboarding
• Administer access across business applications
• Automate repetitive parts of IT and security operations
• Keep the fleet compliant and current
• Own the recurring security operations calendar
• Keep the office physically working including conference-room and VTC equipment
• Act as the technical contact in the office
• Document procedures and build self-service resources

Required qualifications

• Hands-on IT support experience
• AI-first working style
• Advanced macOS troubleshooting
• Strong Windows troubleshooting
• Working knowledge of identity and access management
• Experience administering business SaaS applications
• Comfortable automating your own work using scripting or low-code automation platforms
• Network fluency to work from patch panel to access point
• Strong communication and a service-oriented mindset

Nice to have

• Previous startup experience
• Exposure to infrastructure as code (Terraform, Helm, or similar)

Benefits

• Flexible Working Hours
• Premium Healthcare and Health Insurance including medical, dental and vision coverage for you and dependents
• Competitive Salary & Equity
• Generous relocation package to Tricity area
• Flexible Time Off
• Ergonomic desk setups
• Modern productivity software
• Freshly prepared team breakfast and lunch every day

Before you apply

• The interview process is an opportunity to simulate working together

About the company

ASI is a frontier AI company that orchestrates critical infrastructure and defense assets. It is headquartered in Boston with offices in Washington, DC, Denver, and Europe.