Airwallex

Senior Technical Account Manager

CN - Shanghai. Posted a month ago

The role

You will serve as the primary technical advisor and technical owner for a group of strategic enterprise clients. You will guide customers through the adoption and integration of Airwallex products and provide technical support and strategic guidance.

What you will do

  • Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • Deliver an elevated services and technical support experience to your client portfolios
  • Build trusted relationships with your clients by becoming a subject matter expert on their business
  • Work with account managers from commercial team to explore optimization and upsell opportunities
  • Analyze and improve the support experience and provide contextual insight regarding client experience
  • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions
  • Support Quarterly Business Review sessions regarding product roadmap updates and performance metrics

Required qualifications

  • Bachelor’s degree in a STEM discipline, with strong academic achievements
  • At least 5 years experience working in an engineering, technical support, or technical account manager role
  • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
  • Ability to approach customer and sales team requests in a proactive and consultative manner
  • Thorough understanding of the software development lifecycle and API architecture
  • Proficiency in professional oral and written communication

Nice to have

  • Knowledge of the payments domain / financial services
  • Experience working with data to analyze transaction patterns
  • Strong organizational skills and self-starting mindset
  • Experience integrating RESTful APIs into web applications

About the company

Airwallex is an AI-native financial operating system used by businesses to run financial operations or build financial products. The company has over 2,700 people across 27 offices and is co-headquartered in San Francisco and Singapore.