Financial Partnerships Operations Manager, Americas

The role

You will support day-to-day operations and growth for the Financial Partnerships team. You will manage communications with external banking and financial partners while ensuring compliance with regulations.

What you will do

• Collaborate with the Financial Partnerships team during market expansion and network growth.
• Support the operational relationship with financial partners throughout their lifecycle.
• Track rules, regulations, scheme requirements, and changes affecting financial institutions.
• Develop continuous process improvements to enhance operational efficiency.
• Own the triage of partner escalations, operational requests, and internal dependencies.
• Coordinate regular due diligence sessions with Financial Crime Compliance and other control functions.
• Partner with financial institutions on change management for new releases and regulatory changes.
• Generate and present reports to senior management and financial partners.
• Contribute to scalable operating mechanisms like partner scorecards and performance dashboards.

Required qualifications

• Bachelor’s degree or equivalent experience.
• At least 4 years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field.
• Strong project-management experience.
• Excellent attention to detail.
• Ability to manage multiple workstreams, deadlines, dependencies, and escalations.
• Effective written and verbal communication skills.
• Strong analytical skills, including proficiency with Excel, Google Sheets, Looker, or similar platforms.
• Ability to think critically and creatively.
• Experience collaborating with a wide range of stakeholders across functions, regions, cultures, and levels of seniority.
• Ability to work independently in a fast-paced and rapidly changing environment.

Nice to have

• Experience in a fast-growing technology company or top-tier financial institution.
• Experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or other regulated financial institutions.
• Familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes.
• Experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks.
• Experience coordinating cross-functional implementation across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams.
• Experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase the speed and quality of execution.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company is co-headquartered in San Francisco and Singapore with more than 2,700 people across 27 offices.