Senior Account Manager, Mid-Market

The role

You will build trusted relationships with existing mid-market customers to increase product adoption and drive expansion. You will manage a portfolio of strategic accounts through account planning, commercial negotiations, and technical discussions.

What you will do

• Own and grow a portfolio of strategic mid-market accounts
• Develop account plans and increase product adoption
• Identify, develop and close upsell and expansion opportunities
• Act as a trusted advisor to customers
• Lead complex technical discussions and commercial negotiations
• Translate customer needs into commercially viable solutions
• Achieve or exceed KPIs and revenue targets
• Coach and develop junior members of the Account Management team
• Lead strategic initiatives and drive key go-to-market priorities

Required qualifications

• 4+ years of customer-facing account management or sales experience
• Experience in technology, software, fintech or payments business
• Strong consultative selling skills
• Experience managing complex sales cycles within existing customer accounts
• Proven track record of exceeding commercial targets and revenue KPIs
• Strong analytical and strategic skills
• Experience managing complex, multi-product accounts
• Strong technical aptitude and solid API knowledge
• Exceptional communication and relationship-building skills
• Strong verbal and written English
• Strong problem-solving, networking and commercial judgment
• Bachelor's degree or equivalent

Nice to have

• Experience with structured sales methodologies such as MEDDPICC
• Startup and/or fintech experience
• Experience with Salesforce

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations. The company provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.