Account Manager, Enterprise

The role

You will manage strategic enterprise customer accounts to maximize value from Airwallex. This involves strategic account planning, renewals, expansion opportunities, and managing complex customer initiatives.

What you will do

• Grow gross profit from existing enterprise customer accounts through renewals, upsell and cross-sell.
• Build and execute strategic account plans mapping objectives, stakeholders, risks, and growth opportunities.
• Build trusted relationships with senior customer stakeholders and run business reviews.
• Lead commercial negotiations and expansion opportunities to improve retention and net revenue retention.
• Project-manage complex customer initiatives across technical and non-technical domains.
• Identify and solve client challenges before they become risks.
• Maintain accurate CRM records, opportunity tracking and forecasts, and report performance against KPIs.

Required qualifications

• Fluent written and spoken English and Hebrew.
• Five to six years of experience managing complex technology sales or account management, from small to enterprise accounts.
• A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.
• Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders.
• Strong commercial, communication and negotiation skills.
• Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives.
• A technically minded approach, with prior experience in API sales or account management for a similar organisation.
• Strong data analysis skills.

Nice to have

• Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products.
• Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders.
• A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline.
• Curiosity, resilience and an entrepreneurial mindset, with the ability to adapt to evolving priorities and proactively solve complex customer problems.

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.