Senior Account Manager, Enterprise

The role

You will manage a portfolio of strategic enterprise customers to maximize value from Airwallex. You will build relationships with stakeholders, lead renewals, and coordinate complex customer initiatives across internal teams.

What you will do

• Build trusted relationships across commercial, finance, operations, product and technology stakeholders
• Identify opportunities to increase adoption, retain customers and expand use of products and markets
• Own strategic account planning including customer objectives, stakeholder maps, risks, renewal plans and growth opportunities
• Lead renewals, commercial negotiations, upsell and cross-sell opportunities
• Build trusted relationships with senior customer stakeholders and run business reviews
• Coordinate escalations, onboarding and complex customer initiatives across internal teams
• Maintain accurate CRM records, opportunity tracking and forecasts
• Share customer feedback to inform product, operational and go-to-market improvements

Required qualifications

• 8+ years of sales or account management experience
• Experience managing complex enterprise or strategic customer relationships
• Proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions
• Experience managing multi-stakeholder customer relationships with senior leaders
• Strong commercial, communication and negotiation skills
• Experience working cross-functionally to resolve customer issues and manage escalations
• Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products
• Native German fluency
• English fluency

Nice to have

• Experience with API-enabled products
• Experience managing enterprise accounts in payments, FX, cross-border payments, treasury, cards, embedded finance or other financial infrastructure products
• Experience developing strategic account plans, leading QBRs or executive business reviews, and building relationships with C-level stakeholders
• A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company started in Melbourne in 2015 and has a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.