Team Manager, Account Management, SME & Growth

The role

You will lead a team responsible for growing and retaining small and mid-market customer relationships. You will combine people leadership with hands-on account ownership and partner with various departments to deliver customer outcomes.

What you will do

• Lead, coach and develop Account Managers through hiring, onboarding and performance management
• Drive revenue growth through cross-sell, upsell and expansion
• Protect retention and manage churn and key negotiations
• Define and execute the account management strategy with regional leadership
• Build senior stakeholder relationships as executive sponsor for strategic customers
• Use portfolio reviews, WBRs, customer feedback and data to identify priorities and influence Product priorities
• Own forecasting and reporting across revenue, pipeline, risk and customer health
• Contribute to territory planning and coverage models

Required qualifications

• At least 5+ years of relevant working experience
• 3+ years of experience in account management, including managing complex, multi-stakeholder accounts
• 2+ years of experience leading and developing Account Managers or similar commercial teams
• A proven track record of meeting or exceeding revenue targets
• Strong commercial acumen, with experience leading negotiations, renewals, commercial structures and executive-level conversations
• A strategic and analytical mindset
• A bachelor’s degree or equivalent qualification

Nice to have

• Experience in payments, FX, card issuing, treasury or financial platforms
• Experience in B2B software or other complex technology solutions

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company started in Melbourne in 2015 and has a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.