Operations Quality Assurance, Associate (Merchant Risk / Underwriting)

The role

You will strengthen the quality, consistency, and efficiency of risk operations across merchant risk and underwriting. You will assess operational work against internal standards and regulatory requirements to identify root causes and practical improvements.

What you will do

• Conduct daily quality assurance checks on risk operations work.
• Own risk domain QA programmes with high productivity and precision.
• Deliver monthly QA reports identifying errors, gaps, and system limitations.
• Analyse root causes of QA findings and recommend actionable solutions.
• Monitor remediation through to completion.
• Apply understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management to assess work quality.
• Collaborate with global stakeholders to improve procedures and systems.
• Lead or support global projects to improve quality and process efficiency.

Required qualifications

• At least 4-5 years of risk management experience in payments, financial services, or a related industry, such as underwriting, merchant risk monitoring, or dispute handling.
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management.
• At least 1–2 years of experience in process optimisation.
• Previous Quality Assurance or Quality Control experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills in both Mandarin and English.
• Quick-learning, self-motivated, results-oriented approach.
• Adaptability to manage changing priorities in a fast-paced environment.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure and regulated backbone for global payments across North America, Europe, the Middle East, and Asia-Pacific.