Senior Manager, Product Success, T:0 (Agentic Finance)

The role

You will own customer success for the T:0 AI-native accounting platform. You will partner with founders and accountants to translate accounting policies into automated logic and configure AI financial agents.

What you will do

• Partner with founders, accountants, and mid-market Controllers to translate accounting policies into automated logic
• Configure and tune AI financial agents
• Map account structures to customer business rules and data pipelines
• Build evidence-based onboarding strategies and repeatable deployment playbooks
• Act as internal customer advocate by partnering with Product, Engineering, and GTM
• Track usage, mitigate risks, identify expansion opportunities, and drive platform adoption

Required qualifications

• Strong background in accounting or finance, including revenue recognition, ASC 606, and modern ERP systems
• Ability to speak fluently about accounting with Controllers and about data and APIs with Engineers
• Experience working directly with customers in customer success, implementations, technical account management, product operations, or a related function
• Experience applying an accounting or finance background to customer deployments, operational workflows, or product adoption
• Exceptional organisational skills and a track record of managing complex stakeholder environments and delivering against aggressive deadlines
• Comfort solving ambiguous problems and taking ownership in a high-impact, 0-to-1 environment
• Strong interest in emerging technology, including the ability to prompt, configure, and optimise autonomous systems for complex, deterministic financial rules

Nice to have

• CPA license or substantial experience in audit, including Big Four experience, revenue management, or accounting leadership
• Ability to independently use analytics platforms to interpret platform health, onboarding data, and user behaviour

About the company

Airwallex is an AI-native financial operating system. It provides financial infrastructure for global commerce and is co-headquartered in San Francisco and Singapore.