Senior Manager, Operations Strategy, Information Security

The role

You will serve as a strategic and operational partner to the CISO and INFOSEC leadership team. You will build planning processes, operating rhythms, and cross-functional programs to help INFOSEC prioritize, manage risk, and improve security maturity.

What you will do

• Build and run annual and quarterly planning processes for INFOSEC and IT.
• Coordinate and run QBRs and other operating reviews.
• Implement tracking and reporting for INFOSEC OKRs, key risk indicators, and maturity metrics.
• Design, document, and improve INFOSEC operating processes.
• Build and maintain a high-quality INFOSEC knowledge base.
• Manage complex, cross-functional security and IT programs.
• Establish change-management practices for security policies and tools.
• Develop dashboards and automated workflows.
• Lead post-incident reviews and operational improvement initiatives.
• Build, manage, coach, and develop a team of Technical Program Managers.

Required qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of experience in strategy and operations, business operations, technical program management, security programs, or a related field.
• Experience owning complex, cross-functional programs end to end.
• Strong analytical and problem-solving skills.
• Exceptional written, verbal, and presentation skills.
• Demonstrated experience designing operating rhythms and performance-management mechanisms.
• Experience leading, coaching, or developing program managers or other operational professionals.
• Strong ownership and self-direction.

Nice to have

• A top-tier university background is preferred.
• Experience in a high-growth technology, fintech, payments, or other regulated environment is preferred.
• Experience serving as chief of staff to a CISO, CTO, senior security leader, or comparable technology executive.
• Experience leading strategy and operations within an INFOSEC organization.
• Experience with information security, technology risk, governance, compliance, incident management, operational resilience, or security maturity programs.
• Familiarity with security operating models and workflows.
• Experience translating regulatory, audit, privacy, or risk requirements into practical policies, processes, controls, and operating mechanisms in a financial services or payments environment.
• Experience building automation-first operating processes, knowledge-management systems, or AI-assisted workflows.
• Comfort operating in a high-growth environment with high standards, rapid iteration cycles, evolving priorities, and significant ambiguity.
• Demonstrated alignment with Airwallex INFOSEC competencies, including grit, critical thinking, curiosity, impact orientation, and ownership.

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.