Senior Manager, Growth Strategy & Operations

The role

This person will lead the operating, measurement, and systems layer for the global product-led growth engine. They will manage a team responsible for growth operations, analytics, experimentation, and systems to improve the customer journey.

What you will do

• Build and scale operating mechanisms, KPI frameworks, dashboards, and experimentation processes.
• Lead and develop a team responsible for growth operations, analytics, experimentation, and systems.
• Own end-to-end funnel and customer journey analytics.
• Partner with cross-functional teams to prioritize opportunities and scale initiatives globally.
• Establish reliable campaign and experiment measurement practices.
• Improve growth technology and operational processes through automation and AI application.

Required qualifications

• 10+ years of experience in Growth, Growth Strategy & Operations, Product Growth, Product Analytics, Revenue Operations, Business Operations, or a related field.
• 3+ years of experience managing and developing teams, including hiring, coaching, setting priorities, and managing performance.
• Demonstrated experience owning growth strategy and operations across complex, cross-functional initiatives.
• Proven experience building and operating funnel analytics, KPI frameworks, dashboards, experimentation programs, or performance-reporting systems.
• Strong analytical and problem-solving skills with ability to work with customer, product, campaign, payment, and business-performance data.
• Demonstrated experience translating analysis and strategic priorities into operating processes and scalable execution.
• Excellent written and verbal communication skills.

Nice to have

• Experience in payments, fintech, B2B SaaS, or another high-growth, product-led environment.
• Hands-on proficiency with SQL and analytics or business intelligence tools such as Looker, Tableau, Hex, Amplitude, Mixpanel, Snowflake, dbt, or equivalent platforms.
• Experience building scalable growth systems across CRM, marketing automation, customer data platforms, experimentation tooling, campaign operations, data-quality governance, and reporting automation.
• Experience analyzing payment-specific metrics and friction points.
• Experience partnering with Product, Engineering, Marketing, Sales, Finance, Legal, Risk, Compliance, and regional teams in a regulated or technically complex environment.
• A builder’s mindset, strong intellectual curiosity, resilience, and comfort operating in ambiguity.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.