Payments Optimization Consultant

The role

You will identify opportunities to improve payment performance by analyzing merchant data, transaction trends, and industry benchmarks. You will build payment optimization methodologies and act as a strategic advisor to enterprise merchants.

What you will do

• Identify opportunities to improve payment performance through merchant data, transaction trends, and industry benchmarks.
• Build and refine payment optimisation methodologies and playbooks.
• Lead deep-dive conversations with enterprise merchants about payment performance.
• Partner with Product, Engineering, and Data Science to develop optimisation levers.
• Translate merchant feedback and frontline insights into product roadmap recommendations.
• Enable Sales and Account Management teams with payment optimisation knowledge, tools, and training.
• Build relationships with external stakeholders, including card issuers and payment networks.

Required qualifications

• 5+ years of experience in payments, with strong knowledge of e-commerce, card-based processing, and payment optimisation.
• Strong understanding of card network rules, local payment methods, and regulatory requirements such as PSD2 and PSD3.
• Strong analytical skills and experience using data and business intelligence tools.
• Experience turning complex analysis into clear recommendations for technical and commercial audiences.
• Excellent communication and presentation skills.
• Experience working cross-functionally with Product, Engineering, Data Science, Sales, and Account Management teams.
• A self-directed approach and the ability to make progress in ambiguous, fast-moving environments.
• Intellectual curiosity and a practical approach to solving complex customer and payment problems.

Nice to have

• Experience with BI and data platforms such as Looker, Power BI, Tableau, or Databricks.
• Experience working with payment optimisation, smart routing, fraud mitigation, or transaction success-rate improvement.
• Experience engaging directly with card issuers, payment networks, or other global payments stakeholders.
• Experience creating standardised methodologies, playbooks, or enablement programmes for commercial teams.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. The company provides financial infrastructure for over 675,000 businesses globally.