Head of Risk Operations

The role

You will lead a global team responsible for defining procedures and delivering operational excellence across client onboarding, periodic review, and in-life behaviour. You will set the vision, strategy, and execution for Risk Operations across Acquiring, Issuing, and Credit Risk domains.

What you will do

• Set the vision, strategy and execution for Risk Operations across Acquiring, Issuing and Credit Risk
• Build a scalable operating model with clear OKRs and data-driven performance management
• Develop a resourcing strategy to balance 24/7 coverage, customer experience and cost efficiency
• Raise the quality and consistency of procedures, playbooks, control frameworks and documentation
• Partner with 2LOD, Risk Product, Engineering and Commercial teams
• Lead the team's AI and automation transformation

Required qualifications

• Senior leadership in large-scale, multi-jurisdiction operations within a rapidly growing regulated financial-services, payments or fintech business
• Track record of scaling Risk Operations across at least two of Payments, Issuing and Credit Risk across multiple geographies
• Background in Fraud Operations and account takeover risk control
• Strong commercial and analytical judgement
• Experience operating at the intersection of Operations, Product and Risk
• Demonstrated delivery of automation or AI-led transformation in an operations setting
• Experience using big data and analytics tools, including SQL, Databricks and BI tooling

Nice to have

• Experience with cross-border payments and multi-entity, multi-licence environments
• Experience across Payments, Issuing and Credit Risk
• Comfort working with highly technical, API-first products
• Exposure to IPO readiness or public-company control environments
• A top-tier consulting or operator-investor background

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.