Senior Technical Account Manager

The role

You will act as a technical advisor for a portfolio of enterprise and high-growth customers across Europe. You will guide API integrations, troubleshoot issues, and use data to drive adoption and retention.

What you will do

• Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex platforms
• Build hands-on expertise in payment, treasury, issuing and embedded finance products
• Diagnose and resolve complex technical and operational challenges
• Serve as a strategic technical partner for enterprise clients
• Plan and lead regular business and technical reviews
• Own technical escalations for accounts
• Partner with Account Executives and Account Managers to identify expansion opportunities
• Use product usage data and client health indicators to monitor account health
• Stay current on the European payments and fintech landscape
• Communicate complex technical concepts to technical and non-technical stakeholders

Required qualifications

• 5+ years in a technical customer-facing role within payments, fintech, SaaS or financial services
• Strong technical foundation with understanding of APIs, SDKs, webhooks and system integrations
• Hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks
• Track record of diagnosing and solving complex technical and operational issues
• Experience acting as a trusted technical advisor to enterprise customers
• Commercial mindset to partner with sales and account management teams
• Fluency in English with excellent written and verbal communication skills
• Self-starter able to manage multiple complex accounts
• Willing to travel within Europe as required

Nice to have

• Deep domain knowledge of the European payments, fintech or financial services landscape
• Proficiency in at least one additional major European language (e.g., German, French, Spanish or Dutch)
• Experience using data and analytics to monitor product usage
• Background working closely with Product, Engineering, Compliance and Operations teams
• Prior experience in a scale-up or similar high-growth environment

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.