Account Manager, SME & Growth, AU

The role

You will own the commercial relationship for a portfolio of Australian small and mid-market businesses. You will drive product adoption, strengthen relationships, and identify growth opportunities across the Airwallex product suite.

What you will do

• Own and grow a portfolio of SME and growth accounts.
• Build account plans to support retention, product adoption, relationship depth and revenue growth.
• Lead strategic customer engagements including account planning sessions and business reviews.
• Identify, develop and close upsell, cross-sell and expansion opportunities.
• Manage opportunities through the full commercial cycle.
• Lead complex commercial negotiations involving bespoke agreements and multi-product solutions.
• Translate customer needs into commercially viable solutions.
• Use customer, product and commercial data to prioritise portfolio and build account strategies.
• Maintain disciplined pipeline management and accurate forecasting in Salesforce.
• Share customer insights and product feedback to improve internal processes.

Required qualifications

• 5+ years of experience in account management, relationship management or sales.
• Proven track record of exceeding commercial targets and delivering against KPIs.
• Strong consultative selling skills.
• Demonstrated experience managing complex sales cycles.
• Experience managing complex, multi-product accounts and developing account strategies.
• Strong analytical and strategic skills.
• Exceptional verbal and written English.
• Strong negotiation, problem-solving, networking, relationship-building and stakeholder management skills.
• Resilience, a positive attitude and a strong bias towards action.
• Strong technical aptitude.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience working with customers in professional services, consulting, accounting, marketing, education, travel or healthcare.
• Experience in fintech, payments, SaaS or another fast-growing technology business.
• Familiarity with APIs, integrations or technical solution selling.
• Experience managing or selling products such as payments, foreign exchange, business accounts, cards, expense management, bill pay or treasury.
• Experience with Salesforce or a comparable CRM.
• Experience leading commercial negotiations involving multiple products, senior stakeholders, procurement, legal or other review processes.
• Experience using customer or transactional data to diagnose opportunities and improve account performance.
• Comfort operating in a high-growth environment with evolving priorities, high standards and meaningful ownership.
• A curious, commercially minded approach and a willingness to continuously deepen your product and industry knowledge.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. The company provides financial infrastructure for over 675,000 businesses globally.