Senior Product Manager, AI Risk & Onboarding

SG - Singapore. Posted 2 months ago

The role

You will own the product strategy and roadmap for merchant onboarding and risk decisioning. You will build AI-powered capabilities to detect risk patterns and optimize payment-method recommendations.

What you will do

Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences.
Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption.
Build AI-powered capabilities to interpret merchant business context and detect emerging risk patterns.
Partner with Engineering, Data Science and Risk teams to develop AI agents.
Turn AI-generated insights into real-time actions through fraud and risk models.
Design risk experiences that protect Airwallex and customers while minimising friction.
Develop intelligent payment-method recommendations.
Use data, analytics and customer research to identify pain points and prioritise opportunities.
Design and run experiments, including A/B tests, to improve onboarding UX and conversion.
Communicate product strategy, trade-offs and results to stakeholders.

Required qualifications

5+ years of product management experience.
Experience owning product strategy, roadmap planning, product discovery and execution for customer-facing or platform products.
Strong understanding of experimentation, analytics, user journeys and outcome-based product development.
Experience working closely with Engineering, Data Science, Design, Risk, Compliance or Operations teams.
Ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions.
Exceptional communication and stakeholder-management skills.
Bachelor’s degree or equivalent professional experience.

Nice to have

Experience in onboarding, fraud prevention, KYC/KYB, transaction monitoring, account security, payments or financial crime risk.
Experience building or scaling AI/ML-powered products, decisioning systems, recommendation engines or agentic workflows.
Understanding of how to use AI to discover merchant context, detect behavioural anomalies and support real-time risk decisions.
Experience balancing risk, operational cost, payment conversion and customer experience in a financial product.
Familiarity with payment-method optimisation, routing, authorisation or payment performance metrics.
Experience in a high-growth technology company or global product environment.
Technical fluency or experience partnering with software engineers, machine-learning engineers or data scientists.
Experience working with products serving merchants across multiple markets and regulatory environments.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.