Account Manager, Enterprise

The role

You will own relationships with enterprise customers to support retention, expansion, and long-term value. You will resolve customer issues, lead business reviews, and educate clients on products and capabilities.

What you will do

• Own relationships with enterprise customers to support retention and expansion
• Identify upsell opportunities and monitor account health
• Resolve day-to-day customer questions and issues by coordinating with stakeholders
• Lead face-to-face monthly or quarterly business reviews with enterprise clients
• Educate customers on products and capabilities
• Improve the customer journey by identifying root causes and sharing feedback
• Comply with all regulations, policies and standards

Required qualifications

• Experience managing customer relationships and improving customer experience
• 3+ years' experience in a B2B customer-facing environment within financial services or software solutions
• Clear and positive written and verbal communication in English and Mandarin
• Ability to develop, maintain and leverage internal and external networks to resolve customer issues
• Ability to manage different forms of customer interaction, including difficult conversations
• Ability to think laterally about customer challenges and provide solutions
• Effective time management
• Willingness to learn and work in a fast-paced environment

Nice to have

• Experience in the payments industry
• Experience managing enterprise-level accounts
• Experience leading monthly or quarterly business reviews with customers
• Experience identifying upsell or expansion opportunities

About the company

Airwallex is an AI-native financial operating system used by businesses to run financial operations or build financial products. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.