Manager, Growth Strategy & Operations (Funnel & Analytics)

The role

You will lead the operating, measurement, and systems layer for the global product-led growth engine. This involves owning funnel and customer journey analytics to improve acquisition, onboarding, activation, retention, and expansion.

What you will do

• Own end-to-end funnel and customer journey analytics across payment and product-adoption funnels.
• Build scalable growth operating systems including KPI frameworks, dashboards, and experiment repositories.
• Partner with cross-functional teams to prioritize opportunities and scale successful initiatives.
• Improve CRM, marketing automation, customer data, reporting, and analytics processes through automation and AI.
• Establish reliable campaign and experiment measurement practices.
• Translate ambiguous growth priorities into clear execution and measurable outcomes.

Required qualifications

• 6+ years of experience in Growth, Growth Strategy & Operations, Product Growth, Product Analytics, Revenue Operations, Business Operations, or a related field.
• Demonstrated experience owning growth strategy and operations across complex, cross-functional initiatives.
• Proven experience building and operating funnel analytics, KPI frameworks, dashboards, experimentation programs, or performance-reporting systems.
• Strong analytical and problem-solving skills across customer, product, campaign, payment, and business-performance data.
• Demonstrated experience translating analysis and strategic priorities into operating processes, measurable outcomes, and scalable execution.
• Excellent written and verbal communication skills.

Nice to have

• Experience in payments, fintech, B2B SaaS, or another high-growth, product-led environment.
• Hands-on proficiency with SQL and tools such as Looker, Tableau, Hex, Amplitude, Mixpanel, Snowflake, dbt, or equivalent platforms.
• Experience building scalable growth systems across CRM, marketing automation, customer data platforms, experimentation tooling, campaign operations, data-quality governance, and reporting automation.
• Experience analyzing payment-specific metrics and friction points.
• Experience partnering with Product, Engineering, Marketing, Sales, Finance, Legal, Risk, Compliance, and regional teams in a regulated or technically complex environment.
• A builder’s mindset, strong intellectual curiosity, resilience, and comfort operating in ambiguity while influencing across functions.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. The company provides financial infrastructure for global commerce and is co-headquartered in San Francisco and Singapore.