Account Manager, SME & Growth

The role

You will own and grow a portfolio of small and mid-market customers in Singapore. You will identify upsell and cross-sell opportunities and build relationships with stakeholders to solve cross-border financial challenges.

What you will do

• Own and grow a portfolio of small and mid-market customers in Singapore
• Build multi-threaded relationships with stakeholders across various teams
• Identify upsell and cross-sell opportunities using customer activity and transaction data
• Lead consultative discovery and commercial discussions
• Partner with customers to drive activation, adoption, and address churn risks
• Work with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance to deliver solutions
• Maintain accurate account plans, pipeline, forecasts, and customer notes in CRM tools

Required qualifications

• 4+ years of experience in account management, relationship management, customer success, sales or a similar commercial role
• Demonstrated track record of driving revenue growth, expansion or wallet share within existing accounts
• Strong commercial drive and motivation to identify and pursue growth opportunities
• Confidence engaging directly with customers and business stakeholders
• Ability to build meaningful relationships with customers across different functions and levels of seniority
• Consultative selling and discovery skills
• Strong verbal and written communication skills in English
• Strong problem-solving skills
• Ability to collaborate effectively with Sales, Product, Operations, Marketing and Strategy teams
• Comfort learning new technology and using CRM, analytics and other tools
• Proactive, resilient and ownership-oriented approach

Nice to have

• Experience in payments, fintech, SaaS, merchant acquiring, payment gateways, FX or financial services
• Understanding of cross-border commerce, international payment flows or global business operations
• Experience managing customers with international operations or expansion plans
• Proven ability to identify and execute upsell and cross-sell opportunities within an existing customer portfolio
• Experience working with commercial, finance, treasury, operations, e-commerce or payments stakeholders
• Strong analytical skills and the ability to use customer data to identify growth opportunities
• Familiarity with Salesforce, Looker, Tableau or similar CRM and data visualisation tools

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.