Head of Onboarding & FinCrime Operations

The role

You will own the vision, strategy and execution for Onboarding and FinCrime Operations. This includes managing new client onboarding and periodic review across multiple jurisdictions, products and markets.

What you will do

• Build, lead and develop a high-performing, globally distributed team
• Create a repeatable, scalable operating rhythm with clear OKRs and data-driven performance management
• Balance financial crime risk, customer experience and commercial impact
• Improve the quality of procedures, playbooks, control frameworks and documentation
• Lead the AI and automation transformation of Onboarding and FinCrime Operations
• Build strong partnerships across Operations, Product, Risk, Compliance, Engineering and Commercial teams

Required qualifications

• Proven senior leadership experience in large-scale, multi-jurisdiction operations within a regulated financial services, payments or fintech business
• Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls
• A track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies
• Demonstrated delivery of automation- or AI-led transformation in an operations setting, or clear strategic and technical fluency to lead it
• Strong commercial and analytical judgement
• Experience operating at the intersection of Operations, Product and Risk
• Experience managing outsourced, BPO or offshore capacity at scale

Nice to have

• Experience in cross-border payments or multi-entity, multi-licence environments
• Comfort working with highly technical, API-first products
• Demonstrable experience driving tooling and rule evolution with Risk Product and Data teams
• Experience leading AI transformation in Onboarding and FinCrime Operations
• A top-tier consulting or operator-investor background
• A relevant professional certification, such as CAMS, ICA or ACAMS

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.