Director, Account Management, SME & Growth, CN

The role

You will lead the post-sale growth engine for the SME & Growth business in China. You will manage a team of four direct managers to drive product adoption, revenue growth, and customer retention.

What you will do

• Lead and scale a post-sale organization of Account Managers and Customer Success Managers.
• Define and execute go-to-market strategy for product adoption.
• Build trusted relationships with key clients as a senior advisor.
• Partner cross-functionally with Product, Engineering, Marketing, and Revenue Operations.
• Set goals and operating rhythms around revenue, product penetration, and customer satisfaction.
• Resolve complex customer challenges and serve as an escalation point.
• Champion Airwallex's operating principles and values.

Required qualifications

• 12+ years of sales or account management experience.
• At least 8 years in leadership roles.
• Proven track record of leading high-performing teams to achieve commercial targets.
• Strong analytical skills for strategic planning and data evaluation.
• Deep understanding of the fintech and payments ecosystem, including regulations and digital transformation trends.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience engaging C-level executives.
• Experience developing and executing go-to-market strategies and managing complex client portfolios.
• Bachelor's degree.

Nice to have

• Advanced degree in business, finance, or a related field.
• Experience in consulting, investment banking, or high-growth technology environments.
• Technical proficiency with CRM and analytics tools such as Salesforce, Looker, or SQL.
• Experience with API-based or SaaS product sales.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure and global payment services across North America, Europe, the Middle East, and Asia-Pacific.