Airwallex

Customer Success Manager, SME & Growth

FR - Paris. Posted a month ago

The role

You will own the first 90 days of the customer journey for new French customers. You will lead onboarding, product configuration, and blocker removal to reach target activity levels.

What you will do

  • Take ownership of each customer from first KYC approval with clear plans and revenue targets.
  • Adapt onboarding approach using scaled motion for smaller deals and high-touch for larger ones.
  • Guide customers through account set-up, payments, FX, cards, Spend and payouts.
  • Remove blockers by coordinating with KYC, Support, Risk and Product.
  • Hand customers to the Account Manager at day 90 with documented status and adoption levels.
  • Reduce time between first KYC approval and first live transaction.
  • Bring each customer to the revenue target set at signature.
  • Run a proactive, scaled motion for partner-referred customers.
  • Keep partners informed about the progress of referred customers.
  • Contribute to onboarding playbooks, checklists and standard configurations.

Required qualifications

  • Experience in onboarding, implementation, customer success or a comparable post-sale delivery role.
  • Experience working in a high-pace, high-volume environment.
  • Hands-on experience configuring a product with customers.
  • Strong understanding of financial flows such as payments, FX, payouts, cards, invoicing or reconciliation.
  • Track record measured on customer outcomes such as activation, usage and time-to-live.
  • Fluency in French and professional English.
  • Ability to learn complex products quickly and work across teams without direct authority.
  • A proactive, resilient and hands-on way of working.

Nice to have

  • Experience in fintech, payments, banking, FX or spend management.
  • Accounting or finance knowledge.
  • Experience with partner-referred customers.
  • Familiarity with Salesforce and usage data.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.