Account Manager, SME & Growth

The role

You will own a portfolio of strategic DACH accounts with accountability for gross profit, retention, and expansion. You will act as a commercial advisor to strengthen executive relationships and help customers expand their use of Airwallex products.

What you will do

• Own strategic account plans and lead executive-level Quarterly Business Reviews.
• Lead complex, consultative commercial negotiations and multi-product opportunities.
• Manage multi-entity and multi-country customers with multiple stakeholders.
• Identify expansion signals and convert them into Salesforce opportunities.
• Contribute to an accurate, stage-weighted forecast.
• Own the client through operational and compliance events.
• Represent the customer internally across Product, Risk, FinOps, and Support.
• Help build the foundations of a scalable DACH Post-Sales function.

Required qualifications

• 3+ years of successful experience in Account Management, Customer Success or Sales.
• Experience managing complex, consultative sales cycles and multi-product accounts.
• Experience with the development and execution of strategic account plans.
• Strong analytical skills to use data to shape account strategy and prepare QBRs.
• Experience working with CRM systems.
• Commitment to accurate, consistent Salesforce hygiene.
• Ability to understand complex technical concepts.
• Solid foundational understanding of APIs.
• Comfort operating in an ambiguous, fast-paced environment.
• Excellent written and verbal communication skills in both German and English.

Nice to have

• Experience working with fintech, payments, SaaS, or another technical product.
• Experience managing multi-entity or multi-country customers and engaging stakeholders at executive level.
• A track record of leading bespoke commercial negotiations and driving retention or expansion across existing accounts.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company started in Melbourne in 2015 and has a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.