Implementation Manager - Spend/ERP

The role

You will own the end-to-end delivery of complex Spend and corporate card implementations for enterprise and high-growth customers. You will turn business requirements into implementation plans by orchestrating cross-functional teams and external stakeholders.

What you will do

• Act as a technical advisor to customers and internal teams on high-value implementations and expansions.
• Partner with activation, onboarding, and account management teams to translate requirements into scalable architectures.
• Work with sales teams on technical discovery to recommend integration blueprints.
• Work hands-on with customers to troubleshoot integration hurdles and guide configuration decisions.
• Serve as a subject matter expert on the integration ecosystem.
• Create and maintain internal documentation, playbooks, and lightweight tooling.
• Channel customer feedback into Product and Engineering to influence the roadmap.

Required qualifications

• Bachelor’s degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience.
• 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi-stakeholder technology or financial services implementations.
• 4+ years of client-facing delivery or professional services experience in a high-paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation).
• Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds and job functions, including C-level executives, technical teams, and operations.
• Exceptional written and verbal communication and presentation skills.
• Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds).

Nice to have

• Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations.
• Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master).
• Experience managing strategic or enterprise accounts as part of a broader account team.
• Ability to thrive in a fast-moving, ambiguous environment.

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.