Manager, Operations, South Korea

The role

The Operations Manager will own the South Korea operations function to ensure a seamless customer experience. This role involves building and leading a scalable team, optimizing processes, and ensuring compliance with local rules and regulations.

What you will do

• Identify and drive strategic projects to improve customer experience
• Operationalize various internal Airwallex functions
• Take a data-driven approach to problem solving
• Work across functions to ensure stakeholder alignment
• Help build processes relating to customer support
• Manage the daily operation and monitoring of AML/compliance programs
• Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements
• Work with product teams to promote Operations product
• Monitor and improve efficiency of compliance operations functions
• Monitor payment and treasury related operations

Required qualifications

• Bachelor’s Degree or equivalent
• 7+ years relevant experience
• Fluency in English and Korean

Nice to have

• Experience working in a global environment
• Experience in FinTech or start-up or fast-growing tech company experience
• Experience in Top-tier strategy/management consulting

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure and regulated backbone for global payments.