Senior Technical Account Manager

The role

You will serve as the primary technical advisor and voice of the customer for strategic enterprise clients. You will guide customers through the adoption and integration of Airwallex product suites and provide technical support.

What you will do

• Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
• Deliver an elevated services and technical support experience to your client portfolios
• Build trusted relationships with your clients by becoming a subject matter expert on their business
• Work with account managers from commercial team to explore optimization and upsell opportunities
• Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
• Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
• Support the Quarterly Business Review (QBR) sessions held with the clients

Required qualifications

• Bachelor's degree in a STEM discipline, with strong academic achievements
• At least 5 years experience working in an engineering, technical support, or technical account manager role
• Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
• Ability to approach customer and sales team requests in a proactive and consultative manner
• Thorough understanding of the software development lifecycle and API architecture
• Proficiency in professional oral and written communication
• Experience integrating RESTful APIs into web applications

Nice to have

• Knowledge of the payments domain / financial services
• Experience working with data
• Strong organizational skills and self-starting mindset

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company was started in Melbourne in 2015 and has a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.