Airwallex

Team Lead, Account Management, SME & Growth, CN

CN - Shenzhen. Posted a month ago

The role

You will lead the front-line execution of the post-sale growth engine for the SME & Growth customer portfolio in China. You will coach a team of Account Managers or Customer Success Managers to drive product adoption, revenue, and retention.

What you will do

  • Coach and scale a high-performing team of Account Managers or Customer Success Managers
  • Drive product adoption, upsell, cross-sell, long-term retention, and revenue performance
  • Turn GTM strategy into effective account management playbooks
  • Use KPIs and pipeline reviews to improve team performance
  • Act as an executive escalation point for key customers
  • Partner with Product, Engineering, Marketing, and Revenue Operations
  • Turn customer feedback into product improvements
  • Streamline customer-facing processes
  • Mitigate churn risks

Required qualifications

  • Over 5 years of experience in Account Management, Customer Success, or Sales
  • At least 3 years in team management or direct line leadership
  • Proven track record of leading front-line commercial or Account Management teams to achieve revenue and retention targets
  • Strong analytical and problem-solving skills
  • Experience using data to guide team priorities, pipeline decisions, and performance coaching
  • A solid understanding of the fintech, cross-border payments, or digital commerce ecosystem
  • Excellent communication, negotiation, and stakeholder management skills
  • Ability to engage mid-to-senior-level decision-makers
  • Hands-on experience in account planning, portfolio management, and executing adoption playbooks
  • A bachelor’s degree or equivalent practical experience

Nice to have

  • Experience scaling teams in high-growth technology environments or cross-border trade and fintech platforms
  • Proficiency with CRM and reporting tools such as Salesforce, Looker, or SQL
  • Familiarity with API-based payment products or complex SaaS solutions

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure and regulated backbone for global payments.