Technical Support Engineer

The role

Technical Support helps customers and internal teams get the most from Airwallex products after integration. You will investigate complex technical issues and provide technical guidance, consulting, and best practices.

What you will do

• Support developers, merchants and internal teams with post-integration issues
• Investigate issues across code, software, hardware, devices and endpoints
• Configure test environments, payment APIs and ecommerce products
• Communicate technical issues clearly to customers and internal teams
• Create practical technical resources like sample code, log-searching guidance and FAQs
• Coordinate communication and responses during global incident management
• Support occasional weekend and holiday on-call coverage

Required qualifications

• Bachelor’s degree or above in Computer Science or a related discipline
• Professional experience in programming, technical support, implementation or a related role
• Excellent verbal and written communication skills
• Strong troubleshooting and problem-solving skills
• Strong prioritisation, organisation and attention to detail
• Sufficient technical knowledge to communicate effectively with Engineering and Product teams
• A strong commitment to providing exceptional customer service
• The ability to learn new technologies and products quickly
• Experience with at least one programming or scripting language, such as Python, Java, PHP, C#, JavaScript or shell scripting
• Familiarity with web technologies, HTTP and HTTPS
• Experience with REST, JSON, SOAP and SQL
• Familiarity with observability tools such as Splunk and Grafana

Nice to have

• Experience in ecommerce, payments or fintech

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.