Senior Manager, Operations Strategy

The role

You will provide senior strategic and people leadership to scale the Americas operational backbone. This includes managing financial operations workstreams, driving client enablement, and building enterprise-readiness processes.

What you will do

• Own financial operations workstreams across payment and deposit investigations, settlement exceptions, banking-partner escalations, recalls, wallet adjustments, and transaction exception handling.
• Drive client enablement by partnering with Commercial teams to configure accounts, enable products, manage non-standard pricing, and resolve onboarding issues.
• Build repeatable enterprise-readiness processes including go-live checklists, support models, and post-sale handoffs.
• Improve operational performance by redesigning SOPs, increasing straight-through processing, and managing partner migrations.
• Align Product, Engineering, Financial Partnerships, Commercial, Customer Support, Solution Engineering, and Onboarding Operations around shared outcomes.
• Lead, coach, and develop an operations team by setting objectives and running performance calibrations.

Required qualifications

• Eight or more years of experience in operations, strategy, or program management within a fast-growing technology, fintech, or payments company, or at a top-tier strategy or management consulting firm
• At least two years of people management experience.
• Exceptional stakeholder management and influencing skills.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent written and verbal communication and presentation skills.
• A self-directed approach to identifying and prioritizing opportunities.

Nice to have

• Experience in payments, financial services, or financial infrastructure.
• A track record of building scalable operational processes from the ground up.
• Experience establishing KPIs, SLAs, operational controls, or governance routines for payments or financial operations.
• Hands-on experience with SQL or other data-querying tools for operational analysis.
• Experience operating in environments with high standards, fast iteration cycles, and evolving priorities.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.