Account Manager, SME & Growth

The role

You will manage and grow a portfolio of approximately 200 US-based small and medium-sized business accounts. You will build relationships with senior stakeholders and drive product adoption of Airwallex's global financial platform.

What you will do

• Own a portfolio of approximately 200 US-based small and medium-sized business accounts.
• Build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders.
• Drive product adoption and identify high-impact upsell and cross-sell opportunities.
• Expand customers' use of relevant Airwallex solutions including FX, Cards, and Online Payments.
• Partner with internal teams to resolve customer challenges and improve client experience.
• Improve products and processes by acting as the voice of the customer.

Required qualifications

• 4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry.
• Strong sales skills including value-based solution selling and commercial judgment.
• Ability to navigate complex sales cycles.
• Demonstrated success managing a substantial book of business and driving revenue growth.
• Strong communication and relationship-building skills.
• Ability to build trust and present effectively to CFOs, CEOs, and other senior stakeholders.
• Experience using Salesforce or another CRM.
• Experience using spreadsheets, dashboards, or similar tools to manage account data.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Experience in fintech, payments, financial services, API sales, or other technology serving merchants and internationally operating businesses.
• Experience acting as a strategic payments or financial technology advisor.
• Strong analytical and problem-solving skills.
• Ability to work with ownership, curiosity, and a customer-first mindset in a fast-paced, high-growth environment.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.