Associate, External RFI Transaction Monitoring, GC

The role

You will manage external RFI and inquiry workflows from correspondent and partner banks, law enforcement, and regulators. You will review cross-border payment journeys, SWIFT messages, and account activity to build transaction narratives and provide written explanations.

What you will do

• Manage external RFI and inquiry workflows from correspondent and partner banks, law enforcement agencies, regulators and other competent authorities.
• Triage, investigate and resolve cases within the required SLA.
• Review cross-border payment journeys, SWIFT messages, account activity, counterparties, linked accounts and customer KYC information.
• Build clear transaction narratives and provide accurate written explanations.
• Partner with various compliance, legal, and operations teams to make risk-based decisions.
• Contribute to case quality, process improvement, playbook updates, management reporting, remediation actions, audits and regulatory examinations.

Required qualifications

• At least 5 years of relevant experience in financial crime operations, AML investigations, transaction monitoring, sanctions compliance, law enforcement response or correspondent banking within a bank
• Direct experience handling correspondent or partner bank RFIs and law enforcement or regulatory enquiries.
• Experience leading or coordinating an operational team, workflow or case management function, including workload allocation, SLA management and quality assurance.
• Strong understanding of cross-border payments, correspondent banking, payment networks, SWIFT messages and virtual account flows.
• Strong knowledge of AML/CTF, sanctions, fraud and financial crime risk concepts, including common typologies in international payments.
• Experience conducting or overseeing account activity reviews, transaction analysis, KYC reviews, open-source research and risk-based recommendations.
• Sound judgement when handling sensitive information, data protection considerations, urgent escalations and competing stakeholder expectations.
• Proven ability to manage high case volumes and strict deadlines while maintaining accuracy, consistency and audit-ready documentation.
• Excellent written and verbal communication skills in English.
• Strong stakeholder management skills.
• Highly organised, analytical and detail-oriented.
• Comfortable working with multiple systems, datasets and changing priorities in a fast-paced environment.

Nice to have

• Proficiency in Mandarin.
• Experience working with Financial Crime Compliance, FIU, Transaction Monitoring, KYC, Financial Partners, Legal, Sanctions Compliance, Commercial and regional Operations teams.
• Experience supporting AML/CTF, sanctions, data protection or financial crime projects, regulatory change implementation or control enhancement initiatives.
• Experience maintaining RFI playbooks, templates, guidance notes, escalation frameworks or knowledge repositories.
• Experience developing dashboards or management reporting covering volume, ageing, SLA, quality, root causes and risk themes.

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.