Sales Development Representative, SME & Growth

The role

You will identify, engage, and qualify prospective SME customers in Taiwan to build a sales pipeline. You will also manage a portfolio of SME customers to help them adopt and expand their use of Airwallex products.

What you will do

• Prospect, engage, and qualify Taiwan-based SMEs through various outreach channels.
• Identify customer needs and move qualified prospects toward product demonstrations or sales conversations.
• Manage lead follow-up, CRM hygiene, activity tracking, and pipeline reporting.
• Support a portfolio of SME customers in Taiwan by building relationships and helping them adopt products.
• Identify activation, retention, cross-sell, and upsell opportunities using customer data.
• Resolve customer blockers and flag at-risk accounts.
• Share feedback from prospects and customers to improve strategy and processes.

Required qualifications

• Strong motivation and self-starting ability.
• Natural communicator.
• Commercially minded.
• Resilient and adaptable.
• Process-driven.
• Strong relationship-building skills.
• Results-oriented mindset.
• Strong verbal and written communication skills in English and Mandarin.
• Comfort using software tools and CRM systems.
• Strong interest in technology, fintech, payments, financial services, or helping SMEs grow globally.

Nice to have

• Prior experience in an SDR, BDR, customer success, account management, or hybrid commercial role.
• Experience working in start-up, fintech, e-commerce, travel, mobile gaming, software, or other digitally native business environments.
• Familiarity with CRM tools and a data-driven approach.
• Experience supporting customers through onboarding, activation, product adoption, retention, cross-sell, or upsell motions.
• Track record of top performance in a sales, customer success, or customer-facing role.
• Understanding of Taiwan SMEs, cross-border commerce, international payments, or digital business models.

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations or build financial products. The company started in Melbourne in 2015 and has a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.