Assistant Relationship Manager, Enterprise

The role

You will own and grow a portfolio of Enterprise customers in Hong Kong. You will focus on Payment Acceptance and Point of Sale use cases to drive adoption, onboarding, retention, and expansion.

What you will do

• Own and grow a portfolio of Enterprise customers in Hong Kong
• Build trusted relationships and help customers get more value from Airwallex
• Drive adoption, onboarding, post-launch optimisation, retention, and expansion
• Understand customer payment flows, operational setup, and growth priorities
• Partner with Sales, Product, Operations, and Strategy teams to resolve issues
• Deliver strong commercial and customer outcomes

Required qualifications

• 2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role
• Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment
• Strong relationship management skills and confidence working with multiple stakeholders across customer organisations
• Commercial acumen and the ability to balance customer value, retention, and growth outcomes
• Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution
• Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment
• Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin)
• High ownership, attention to detail, and willingness to learn

Nice to have

• Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions
• Experience using Salesforce or similar CRM tools
• Experience managing and growing Enterprise customer accounts
• Experience supporting customers through onboarding, implementation, go-live, and post-launch optimisation
• Experience identifying upsell, cross-sell, and expansion opportunities across a product suite

About the company

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.