Strategic Account Manager, SME - France

The role

You will own growth for a portfolio of 50–100 SME customers by driving expansion and product adoption. You will build 12-month growth plans with CFOs and Treasury Leads to identify cross-sell opportunities.

What you will do

• Drive expansion and product adoption across an existing portfolio
• Segment and tier 50–100 accounts to focus on high-impact opportunities
• Build strategic account plans and 12-month growth roadmaps with stakeholders
• Identify and deliver cross-sell opportunities across cards, spend, FX, billing and embedded finance
• Navigate complex KYB and compliance requirements and technical integrations
• Improve customers time to first transaction and support long-term product adoption
• Retain and grow customers by communicating the value of the broader solution
• Partner with Product, Compliance and Support teams on feedback loops and pricing changes

Required qualifications

• 2–5 years’ experience in Account Management or Customer Success within fintech or payments
• A strong understanding of fund flows, acquiring and FX
• Proven track record of driving expansion and achieving Net Revenue Retention or GMV growth targets
• Experience managing a portfolio of 50–100 accounts through segmentation and tiering
• Experience navigating complex KYB and compliance requirements and technical or operational issues
• Ability to map stakeholders and build 12-month account growth roadmaps
• Experience retaining and growing customers in a competitive market by selling solution value

Nice to have

• Experience managing a senior-level portfolio of the top 50 accounts
• Experience contributing to cross-functional projects such as product feedback loops, pricing changes or support enablement
• Experience building a closed-loop Voice of the Customer process
• Multi-product cross-sell experience across cards, spend, FX, billing or embedded finance
• Experience working with multi-entity or international customers
• A second language beyond the primary market requirement

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses to run financial operations. The company provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.