Account Manager, SME & Growth, CN

The role

You will own a portfolio of industry customers to support retention, renewals, and expansion. You will develop maintenance and upsell plans while helping customers manage cross-border financial needs.

What you will do

• Own a portfolio of industry customers handed over by Business Development and direct sales teams.
• Build relationships that support retention, renewals and expansion.
• Develop and execute customer maintenance, renewal and upsell plans.
• Help customers maintain stable transaction activity and expand use of services.
• Identify unmet needs to grow platform payment volume and revenue.
• Build understanding of cross-border payments, foreign exchange and risk-management challenges.
• Bring customer and market insight to Product and internal teams.
• Track relevant market and industry developments.
• Share timely recommendations to support sustainable business growth.

Required qualifications

• Bachelor’s degree or above.
• 3+ years of relevant experience in sales, account management or customer operations.
• Experience managing customer relationships across maintenance, renewals and expansion.
• Strong self-motivation, a clear results orientation and personal accountability for outcomes.
• Strong planning and customer communication skills.
• Ability to analyse customer behaviour, identify common needs and build influence and long-term relationships.
• Strong learning, communication and problem-solving skills.
• Adaptability and resilience to work effectively under pressure.
• Strong market awareness and analytical skills.

Nice to have

• Experience in banking, cross-border payments, foreign exchange or cross-border e-commerce.
• Experience leading or managing a sales or customer operations team.
• Experience serving customers in import and export e-commerce, digital media, gaming, online education, B2B trade or international logistics.
• Experience partnering with Product or other internal teams to develop customer solutions.
• Demonstrated ability to lead collaboratively, develop others and build long-term partnerships.

About the company

Airwallex is an AI-native financial operating system for a real-time, intelligent economy. It provides financial infrastructure for over 675,000 businesses globally.