Airwallex

Senior Manager, Merchant Risk Operations, APAC

SG - Singapore. Posted 3 months ago

The role

You will lead the APAC Merchant Risk Operations team for Payments. You will own operational performance, oversee monitoring and investigation workflows, and partner with global teams to implement policies and evolve risk tooling.

What you will do

  • Lead APAC Merchant Risk Operations team for Payments
  • Own end-to-end operational performance including SLAs, quality, loss metrics, and customer impact
  • Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
  • Partner with global legal, risk and compliance team to implement new policies and control changes
  • Work with Product and Engineering to evolve risk tooling
  • Champion automation and AI to reduce manual work and improve reviewer effectiveness
  • Drive key performance metrics like fraud ratio and chargeback ratio to meet company OKR
  • Proactive stakeholder management including risk, compliance, commercial, and product

Required qualifications

  • 8+ years of experience in payments / fintech / acquiring
  • At least 3+ years people management experiences
  • Deep expertise in one or more of Merchant Risk: credit and fraud risk (reserves and exposure management) or brand risk (AUP and compliance management)
  • Proven track record managing senior ICs in multi-location teams
  • Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes
  • A strong desire to learn about new payment trends and technologies
  • Bachelor’s degree or equivalent practical experience

Nice to have

  • Strong analytical and data skills
  • Experience building or scaling risk operations in a global fintech or top-tier payments company
  • Hands-on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
  • Mandarin language proficiency

About the company

Airwallex is an AI-native financial operating system used by over 675,000 businesses. It provides financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.