Akasa
Associate Director, Customer Engagement
San Francisco, Remote. Posted 2 months ago
The role
You will lead implementation teams to drive product deployment for customers. You will manage multiple concurrent projects and maintain customer relationships post-implementation by demonstrating ROI.
What you will do
- Lead implementation teams to drive product deployment for customers
- Manage 6 - 8 active and mature projects concurrently
- Execute and complete project plans
- Identify and monitor issues, track risks and dependencies
- Track and remove barriers to progress
- Prepare status reports for clients and internal stakeholders
- Coordinate customer communications
- Prepare for external and internal project meetings
- Run data using internal dashboarding to show ROI and product health
Required qualifications
- Bachelor's Degree and/or relevant experience
- 8+ years of experience leading software development projects
- Expertise in technical implementations
- Client-facing experience in an enterprise software and professional services or consulting environment
- Project management experience managing cross-functional teams and multiple simultaneous projects
- Strong written and verbal communication skills
- Ability to identify options and suggest solutions to solve problems
- Excellent organizational skills
- Proficiency with technical concepts and ability to learn them quickly
- Experience with JIRA, Confluence, and other project management tools
Nice to have
- Healthcare experience
- Experience at scrappy, fast-moving startups or established companies operating at scale
- PMP Certification
Benefits
- Flexible paid time off (PTO)
- Expansive coverage for health, dental, and vision
- Employer contribution to Health Savings Accounts (HSA)
- Generous parental leave policy
- Full employee coverage for life insurance
- Home office stipend
- Cell phone/internet reimbursement
- Company-paid holidays
- 401(K) plan
About the company
AKASA builds AI-native solutions for healthcare to help health systems capture and communicate the patient clinical journey. The company has raised over $250M in funding.