Customer Adoption Manager

Amsterdam HQ, Remote. Posted 3 months ago

The role

You will own new customer onboarding and implementations from kickoff to go-live. You will monitor usage signals to prevent disengagement, drive adoption of new features, and identify expansion opportunities.

What you will do

Own all new customer onboarding and implementations from kickoff to go-live
Translate customer workflows into working setups in the product
Build customer workflows in the platform
Monitor adoption and usage signals using various tools
Flag at-risk accounts and run re-onboarding or re-activation plays
Find upsell and expansion signals and execute on them
Build and continuously improve onboarding and implementation playbooks

Required qualifications

Early in your career and hungry
Entrepreneurial
Highly communicative
Process thinker
Analytical enough to read usage data and turn it into action
Fluent in Dutch and English

Nice to have

A consulting or similar diagnostic background

Benefits

Competitive salary
Virtual Stock Units (VSUs)
26 vacation days
All the tools and tech stack you want
Autonomy and trust to make calls
Flat, direct, feedback-rich culture
Company outings
Skill development budget
Laptop

Before you apply

People & Talent Lead Interview
Hiring Manager Interview
Case Study
1:1 with a Sr. CSM
On-site CEO Final

About the company

Altura is an AI SaaS startup that helps organisations win large, multi-stakeholder tenders and RFPs. The platform uses AI workflows for bid management and in-platform collaboration.