Senior Customer Success Manager

The role

You will manage enterprise customer relationships from start to finish. You will lead customer migrations to a new platform, conduct needs analyses, and build customer success playbooks using AI tools.

What you will do

• Build and maintain strong relationships with enterprise customers
• Conduct detailed analyses to understand customer goals
• Run regular QBRs with key stakeholders
• Identify upsell opportunities and collaborate with Sales and Product teams
• Promote customer satisfaction through proactive support
• Experiment and use AI tools to help build the playbook
• Develop deep knowledge of products
• Serve as a bridge for customer feedback to the product development team

Required qualifications

• At least 2 years of experience in Customer Success
• 4+ relevant commercial roles
• Proven track record managing several stakeholders within accounts
• Excellent communication, interpersonal, and presentation skills in both Dutch and English
• Ability to collaborate effectively with cross-functional teams
• Results-driven

Nice to have

• preferably in a SaaS scaleup environment

Benefits

• Competitive salary
• Virtual Stock Units (VSUs)
• 26 vacation days
• Access to all tools and tech stack you need
• Flexibility to choose how and where you work best
• Team events like go-karting or bowling
• Budget for courses and learning of your choice
• MacBook

Before you apply

• You will prepare and present a case study to our teams

About the company

Altura is an ambitious AI SaaS startup that helps organisations win large, multi-stakeholder tenders and RFPs. Their platform runs on AI workflows purpose-built for bid management.