Ops Builder - Sénégal / Ivory Coast

The role

You will build and develop the operational infrastructure to scale membership in West Africa. You will manage critical areas such as claims management, provider network industrialization, and deployment into new countries.

What you will do

• Define the vision, make difficult decisions, and deliver results
• Build an operational infrastructure to scale from 30,000 to hundreds of thousands of members
• Build a large-scale claims management engine including automation and fraud detection
• Industrialize provider network management for health establishments and pharmacies
• Deploy operations in new countries by building operational models from scratch
• Implement operational excellence monitoring for volumes, efficiency, SLA, and financial performance
• Build and develop the Operations team through recruitment and mentoring
• Take charge of a key operational domain like claims, billing, affiliation, or provider network
• Contribute to launching operations in at least one new country
• Bring the Operations perspective to the product roadmap and company strategy

Required qualifications

• 7 to 10 years of experience in a scale-up or demanding entrepreneurial environment
• Perfect mastery of French
• Advanced level of English
• Ability to define a vision and translate it into a concrete action plan
• Ability to build and optimize processes for quality, performance, and scalability
• Taste for creating products and services from scratch with a user-centric and data-driven approach
• Comfort in highly ambiguous environments without pre-established operating modes
• Practical mindset, rigor, and organization with ability to go into detail
• Ability to work with local teams, corporate clients, health professionals, regulators, and Alan headquarters

Nice to have

• Experience in health insurance, mutuelle, IPM structure or health operations in West Africa or another emerging market
• Knowledge of the CIMA regulatory zone or insurance markets in Senegal and Ivory Coast
• Mastery of SQL for autonomous data analysis
• Mastery of AI and automation

Benefits

• All necessary tools
• Complete health insurance via Alan for you and your family
• Flexible HR policy
• Budgets for books and conferences

About the company

Alan acquired Tanel to accelerate its expansion in Francophone West Africa. Together they are building the reference health insurance in the region.