Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada. Posted 5 days ago

The role

You will provide customer support to members and business clients via chat and email. You will also help build and scale Care operations in Canada by adapting processes and collaborating with various teams.

What you will do

  • Provide customer support to members and business clients by chat and email
  • Answer questions and solve problems
  • Develop expertise in healthcare systems and Alan's products
  • Help members and business customers get the most value from their coverage
  • Share insights with Product and Operations to improve products and services
  • Support new company onboardings
  • Build foundations to scale Care operations in Canada
  • Adapt existing Care processes from France, Spain, and Belgium to the Canadian context
  • Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives
  • Contribute to hiring and optionally mentor other Care team members

Required qualifications

  • 2+ years of work experience
  • Fluent written and spoken English and French
  • Based in Toronto or ready to relocate
  • Legally authorized to work in Canada

Nice to have

  • Knowledge of the Canadian healthcare system
  • Experience in Operations, Project Management, Product, or Account Management

Benefits

  • Competitive salary and equity
  • Six weeks of vacation
  • Flexible working hours
  • Comprehensive health insurance, 100% covered by Alan for you and your family
  • Lunch allowance, coffee, and snacks
  • High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones
  • Fully reimbursed TTC monthly pass
  • 4% employer matching through our Group RRSP program
  • Learning and development opportunities
  • Extended parental leave

Before you apply

  • You must be legally authorized to work in Canada
  • You must be based in Toronto or ready to relocate

About the company

Alan is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single user experience. The company serves more than 1M+ members and has reached €800M+ in ARR.