Key Account Manager 🇫🇷

The role

You will handle a portfolio of strategic accounts and flagship companies. You will build customer relationships, manage onboarding, and execute cross-selling and upselling to meet client needs.

What you will do

• Handle a portfolio of strategic accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders
• Identify potential signals of dissatisfaction and implement solutions
• Ensure successful onboarding of new accounts
• Promote Alan health partner positioning to generate adoption
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage existing customers
• Be in charge of cross-selling/upselling the portfolio
• Renegotiate contracts to guarantee value and profitability
• Participate in the evolution of products and services as the voice of customers

Required qualifications

• At least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
• Fluent both in French and English
• Experienced in dealing with companies of more than 300 employees
• Tact and empathy for negotiation
• Expert in positive lobbying with key stakeholders
• Analytical with problem-solving skills
• Great active listening skills
• Growth mindset
• Based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy

Nice to have

• Previous experience in Insurance or any industry linked to benefits

Benefits

• Generous equity packages
• Flexible Office with Paris HQ or sponsored co-working hubs
• Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Extremely comprehensive health insurance
• Country-specific commuter benefits
• Flexible Training policy including free books and budget for conferences
• Dedicated coach from day one
• Extended parental leave for all new parents

About the company

Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care. They partner with over 40K companies and serve more than 1M members.