Alan
Operations Expert
Madrid, Spain; Barcelona, Spain, Remote. Posted 2 months ago
The role
The Operations Expert runs and monitors insurance or health services processes. They also implement continuous improvements to these processes through automation or auditing.
What you will do
- Run insurance or health services processes
- Ensure day-to-day follow up and monitoring of operations
- Flag risks and opportunities
- Perform tasks like invoicing or claims treatment
- Grow and manage network of providers
- Support internal teams through documentation
- Define and own monitoring schemes to track volumes, efficiency, and SLAs
- Supervise partnerships and participate in negotiation rounds
- Perform controls on daily operations to identify training needs
- Implement continuous improvements to processes
Required qualifications
- Strong and structured written and verbal communication in English
- Strong and structured written and verbal communication in French or Dutch
- Analytics skills to dive into data
- Highly organised with exceptional follow-up skills
- Strong attention to details
- Able to work and learn independently in a fast-paced environment
- Adaptable with flexibility to variable situations
- Passionate about delivering and optimizing operations
Nice to have
- Experience in the insurance or the healthcare industry
About the company
Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. They serve more than 1M+ members and partner with 40K+ companies.