Alan
🌐 Security & Legal Specialist - Customer Care
Anywhere in France, Remote. Posted a month ago
The role
The Care Legal & Security Specialist handles complex security incidents, GDPR cases, and legal complaints. This person builds processes, training, and automation to scale these operations across France, Spain, Belgium, and Canada.
What you will do
- Handle complex security incidents, GDPR cases, and legal complaints
- Manage interactions with external stakeholders like CNIL, Insurance Ombudsman, and Signal Conso
- Own KPI monitoring and reporting for legal and security matters
- Design and improve workflows, escalation paths, and help center content
- Identify simplification and automation opportunities
- Build and maintain training materials for Care Experts
- Ensure regulatory training completion across the team
- Translate processes and training materials for use in other countries
- Coordinate with counterparts in other countries to align on best practices
- Support Care Experts in the Legal & Security taskforce
Required qualifications
- At least 1-2 years of experience in GDPR/privacy operations, legal complaints handling in a regulated sector, or compliance ops in fintech, insurtech, or health
- Ability to deliver on high-stakes, deadline-driven cases
- Ability to communicate with precision and adapt to different audiences
- Ability to identify automation or redesign opportunities
- Comfortable navigating regulatory frameworks (GDPR, complaint handling, CNIL) without being a lawyer
- Comfortable making judgment calls in ambiguous situations
- Fluent in French (C1+ written and spoken)
- Proficient in English
Nice to have
- Background in law
About the company
Alan is a health insurer and tech company that integrates insurance, prevention, and care. It serves over 1 million members across four countries.