IT Operations Specialist

The role

The IT Operations Specialist will own device security, SaaS platforms, identity and access, and the daily IT experience for employees. The role involves roughly 60% operations and support work initially, with the remaining time dedicated to project-based build initiatives.

What you will do

• Own L1/L2 oncall for 900+ employees across 5+ countries
• Triage and communicate to users during incidents
• Document recurring issues and reduce ticket volume
• Manage full device lifecycle including procurement, enrollment, repair, and retrieval
• Maintain role-based Kandji blueprints and least-privilege configurations
• Contribute to device compliance across all countries
• Manage physical hardware inventory and office equipment
• Own onboarding and offboarding end-to-end
• Administer Google Workspace, SSO/SAML, licences and access reviews
• Manage day-to-day vendor relationships and procurement

Required qualifications

• 1-3 years in IT operations or strong internship/student association background in a tech environment
• Device management (MDM)
• SaaS administration
• Basic identity and access management (Google Workspace, SSO)
• Oncall or production support experience
• Scripting basics (Python, Bash) or low-code
• Clear, structured documentation skills
• Written-First Communication
• Empathetic Problem-Solving
• Autonomous Growth
• Fluent French
• Professional English

Nice to have

• macOS fluency
• Experience with Kandji specifically
• Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS)
• SaaS vendor management and/or license administration
• Interest in automation and coding
• Experience in a fast-growing, multi-country tech company

About the company

Alan is a company building the new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. They are a global company with over 1000 employees serving more than 1M members.